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Montage Health creates MoGo — A new kind of urgent care

Montage Health is turning urgent care as you know it on its head. MoGo Urgent Care is an entirely new approach to delivering on-demand care, completely redesigned around the patient experience. At urgent care centers in Monterey and Marina and, later this year, in Carmel, MoGo:

• Offers more services — clinicians, medications, lab work, and X-rays — all under one roof, to save you time
• Has a “clinical concierge” to greet you, walk you to an exam suite, and oversee your entire visit
• Offers online reservations and walk-in service, whichever is most convenient for you Is open extended hours — 8 a.m. to 8 p.m., 365 days a year
• Provides the exceptional level of care you have come to expect from Community Hospital of the Monterey Peninsula and the rest of Montage Health

“When Community Hospital was created, the vision was for a hospital that didn’t look or feel like a hospital; it was to be a place that provided exceptional care in a beautiful, healing environment,” says Cynthia Peck, Montage Health vice president and MoGo president/chief executive officer. “We approached MoGo in a similar way, envisioning a different kind of urgent care than people may have experienced in the past.”

MoGo was created with the patient in mind. You experience a warm, welcoming, safe, and clean environment and can expect to complete most simple visits in about 30 minutes.

You can quickly book a reservation through the website, MoGoUrgentCare.org. Or you can just walk in. When you do, you are greeted right away by a clinical concierge who oversees your entire visit, walking you directly to an exam suite where registration occurs and vital signs are taken. A nurse practitioner sees you and discusses a diagnosis and treatment plan. X-rays, many commonly prescribed medications, lab work, and medical supplies such as crutches and splints are provided on-site and included in the flat-fee pricing.

“That means, in many cases, you don’t also have to go to a drugstore to get a prescription filled, or to an imaging center or a medical supply store — stretching your ‘urgent’ visit into a half-day ordeal, all while you are sick or pressed for time,” says Chris Stegge, chief operating officer of MoGo. “We want to make urgent care as painless as possible and streamline the entire experience without losing the human touch.”

For those who don’t have or aren’t using insurance, there is a flat fee of $250, which covers the visit and any related lab work, medications, X-rays, and medical supplies that can be provided onsite.

The centers treat many minor injuries and illnesses, including colds, flu, earaches, fevers, respiratory infections, minor fractures, sprains or breaks, rashes or poison ivy, scrapes or minor cuts, and urinary tract infections. (See accompanying graphic for a more complete list.) They do not currently provide COVID-19 tests. MoGo has added measures to protect patients and staff, including screening and mandatory masks. MoGo also offers sports and school physicals, and will work with local employers to provide occupational medicine, including physicals, initial injury care, and drug testing.

MoGo uses the Epic system for patient records, the same secure system used at Community Hospital and Montage Medical Group. This gives care providers a fuller picture of their patients wherever they may go within the Montage Health system or the many healthcare providers nationally using Epic. Personal health information, including lab and X-ray results associated with a MoGo visit, are available to patients through MyChart, Epic’s patient portal.

For patients who need a primary care provider for regular care, including long-term prescriptions, extensive testing, or chronic disease management, or a specialist for further studies (such as MRI scans) or treatment beyond the urgent care visit, MoGo will arrange referrals to local providers.

“With MoGo,” says Stegge, “we want to provide care that is accessible and exceptional, on your schedule, from the people you know at Montage Health.”

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